Salesforce Completes Acquisition of Fin
Salesforce announced it has completed its acquisition of Fin (formerly Intercom), an industry-leading customer agent company. The transaction brings Fin's customer agent platform, proprietary AI models trained for customer experience, technical AI team, and an installed base of more than 30,000 companies into Salesforce, where Fin will operate as part of Salesforce's AI Labs. The press release does not disclose the transaction value, Fin's revenue, or any financial impact on Salesforce.
Key takeaways
Salesforce completed its previously announced acquisition of Fin (formerly Intercom) on September 10, 2026.
Fin's AI customer agent platform resolves complex queries across live chat, email, WhatsApp, SMS, voice, and Slack, with a disclosed average resolution rate of 76%.
Fin brings an installed base of more than 30,000 companies to Salesforce.
Fin will operate within Salesforce's AI Labs and continue serving its existing customers.
Fin's AI capabilities will be integrated with Salesforce's Agentforce platform to expand the customer service AI portfolio.
The press release does not disclose the transaction purchase price, Fin's revenue, financing terms, or financial impact on Salesforce.
No advisors, financing counterparties, or closing-condition details are disclosed in this release.
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