ServiceNow Introduces Otto, a Unified AI Experience for the Enterprise
ServiceNow introduced ServiceNow Otto, a new AI experience that combines Now Assist, Moveworks, and AI Experience to complete work across every department and system. The announcement was made at Knowledge 2026, ServiceNow's annual customer and partner event. ServiceNow Otto provides conversational AI, enterprise search, AI voice agents, and AI Data Explorer capabilities. The product is already in use through ServiceNow EmployeeWorks and AI Control Tower, with a broader rollout planned across all products over t...
Key takeaways
ServiceNow Otto combines Now Assist, Moveworks, and AI Experience into a unified AI platform for enterprise work completion
ServiceNow Otto is designed to handle requests across departments and systems without employees needing to know which system handles their request
ServiceNow EmployeeWorks, one of the first implementations of ServiceNow Otto, generated six deals exceeding $1 million each in net new annual contract value within one month of launch
ServiceNow Otto will be rolled out across all products over the next year
The product announcement was made at Knowledge 2026 in Las Vegas on May 5, 2026
Actions within ServiceNow Otto are governed by AI Control Tower, providing enterprise policy enforcement and audit trails
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