ServiceNow expands AI Control Tower with new AI governance and observability capabilities
ServiceNow announced the expansion of its AI Control Tower offering at Knowledge 2026 with new capabilities across five dimensions: Discover (finding AI assets through 30 new integrations spanning AWS, Google Cloud, Azure, SAP, Oracle, and Workday), Observe (continuous monitoring with AI agent behavior visibility via the completed Traceloop acquisition), Govern (AI-driven risk assessment aligned to NIST and EU AI Act standards), Secure (identity access governance through Veza integration), and Measure (cost trac...
Key takeaways
AI Control Tower expanded at Knowledge 2026 with capabilities across Discover, Observe, Govern, Secure, and Measure dimensions
Discovery now spans 30 new enterprise integrations including AWS, Google Cloud, Azure, SAP, Oracle, and Workday, extending to non-human identities and OT/IoT assets
Observability deepens through the completed acquisition of Traceloop, providing visibility into AI agent behavior at runtime
Governance delivers five new risk frameworks aligned to NIST and EU AI Act standards
Security integrates with Veza for patented access graph technology and least-privilege enforcement across AI systems
AI Gateway provides real-time controls for agentic workloads across any third-party AI system
AI Agent Advisor and Intelligent Approvals generally available in May 2026; AI Control Tower enhancements generally available August 2026
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